The Paper Store Reviews

Their inventory is always off when you look online, then go there and it’s not in stock. They told me last time it’s because the inventory goes in their system when it’s shipped to them before it even gets to the store. That is ridiculous. Returns are almost impossible, I will never shop there again, wish I could give them a negative star.

I ordered a Sweatshirt to be shipped to my nephew for Christmas on 12/5. When it shipped my sister in law was looking for a Patriots Sweatshirt. I spoke to customer service and found the package had been delivered. When she located the package she found a girls glass water bottle and thought it was a gift for my niece. Now the sweatshirt is sold out and the most they will offer me is if the sweatshirt comes back in stock they will honor the 40% for the coupon that I used!!! Are they serious I have no gift for my nephew 3 days before Christmas except the gift card I sent him and they are willing to allow me to use the coupon I already used due to their error in shipping the wrong item!!! I could understand if they sent a Patriots water bottle!!! I am so disappointed in the service I have receive and the non-offer to make amends for their error. I shop there often and will definitely rethink shopping there again.

They only carry ladies shoes up to a size 10. There are MANY women with size 11+ feet. If my money isn’t good enough to buy shoes from them, they’re not getting if for anything they sell.

I keep receiving emails that state that they have fashion masks in stock but, even when I go on their site immediately they're not in Stock. When I called during business hours they allowed me to receive a callback instead of waiting on hold. I received a call back 2 1/2 hours later that stated that there was no one to take my call & then they hung up. I realize there's a pandemic but, other sites of this size don't seem to be this disorganized. I'm unsubscribin.

Horrible experience at the paper store where an employee was blatantly rude to me. I simply asked to use the bathroom as I had been shopping with my elderly mom. The cashier allowed me to use their restroom and as I was opening the door to the bathroom another employee looked at me with a harsh facial expression and in a harsh tone asked me "what do you think you are doing?" She looked at me with such disgust I didn't know what to do and she blocked the exit so I couldn't get out. I never felt so bad for asking to use the bathroom before. I tried to get away from her and had to force my way out after she realized the cashier had said it was ok but at that point she made me feel so horrible I just had to leave that store. I feel this was rude intimidating snobby and discriminatory. I have never had a good experience at this store and find they are generally not welcoming at the paper store. I wouldn't recommend shopping there. They only care about sales and not valuing or taking care of customers.